Indian Institute of Technology Madras
BS Degree Programme · Examination & Study Paper
BSGN3001 · Strategies for Professional Growth
Conflict management (TKI)
Examination Instructions & Guidelines
- Solve on notebook/paper first before checking solutions.
- MCQ: Exactly 1 option is correct. Negative marking applies.
- Scientific calculator allowed for all calculations.
- Official answer key is sealed at the end of this sheet.
End Term · 31 Aug 2025 (FN)End Term
- Q1MCQ1 Mark·Choose one option
The TKI model explains conflict-handling styles based on two key dimensions. Which of the following correctly identifies them?
- ATrust and Cooperation
- BAssertiveness and Cooperativeness
- CAuthority and Win-Lose
- DCooperation and Negotiation
End Term · 31 Aug 2025 (AN)End Term
Read the passage below, then answer Q2–Q6

Conflict Management Style: Conflict naturally arises in workplaces and, when handled effectively, can lead to better understanding and stronger teamwork. The Thomas–Kilmann Conflict Mode Instrument (TKI) provides a useful framework to identify different conflict management styles and choose the most effective approach for each situation, helping managers maintain a healthy and productive work environment.
Identify the most appropriate conflict management style demonstrated in the scenario from the options provided below.
a. avoiding
b. accommodating
c. forcing
d. negotiating
e. collaborating
Based on the above data, answer the given subquestions.
Q2MCQ1 Mark·Choose one option[Conflict Management Style] Rithika is in a cross-department meeting where a disagreement arises about a low-priority issue. She feels strongly that her opinion is correct, but pressing it further would waste time and distract from the larger agenda. She decides to set it aside and move on, as confrontation will damage an important relationship.
- Aavoiding
- Baccommodating
- Cforcing
- Dnegotiating
- Ecollaborating
- Q3MCQ1 Mark·Choose one option
[Conflict Management Style] Sahana is mediating a dispute between two team members about resource allocation. Both hold equally strong but opposing positions. Sahana realizes that neither side can have everything they want, but if each side gains something, things could work. She encourages both to adjust their expectations to reach a temporary solution as the time is short.
- Aavoiding
- Baccommodating
- Cforcing
- Dnegotiating
- Ecollaborating
- Q4MCQ1 Mark·Choose one option
[Conflict Management Style] Agrima, a newly joined analyst, feels that her idea about redesigning an internal report could be useful. However, her manager disagrees strongly and insists on continuing the old method. Since the issue is minor and Agrima does not want to risk her relationship with the manager early on, she chooses to let go.
- Aavoiding
- Baccommodating
- Cforcing
- Dnegotiating
- Ecollaborating
- Q5MCQ1 Mark·Choose one option
[Conflict Management Style] During a high-pressure product launch, Jatin, the project head, encounters a conflict with a vendor who insists on a particular delivery method. Since deadlines are critical and there is no time for extended discussion, Jatin decides to impose his own decision, prioritizing speed and results over consensus.
- Aavoiding
- Baccommodating
- Cforcing
- Dnegotiating
- Ecollaborating
- Q6MCQ1 Mark·Choose one option
[Conflict Management Style] Ansari notices that his teammate is very emotionally invested in how a presentation should be formatted. Although Ansari prefers a different approach, the matter is minor, and he doesn’t want to upset his colleague. The time to resolve the conflict is limited. To maintain goodwill and harmony, he allows his teammate to go ahead with their preference.
- Aavoiding
- Baccommodating
- Cforcing
- Dnegotiating
- Ecollaborating