Indian Institute of Technology Madras
BS Degree Programme · Examination & Study Paper
Market Research
Quiz 2 · 3 Aug 2025 (Afternoon)
Examination Instructions & Guidelines
- Solve on notebook/paper first before checking solutions.
- MCQ: Exactly 1 option is correct. Negative marking applies.
- NAT: Numerical response. No negative marking.
- Scientific calculator allowed for all calculations.
- Official answer key is sealed at the end of this sheet.
Read the passage below, then answer Q1–Q10
The given subquestions are a series of measures. Please select the correct study type that they are likely to come into.
Q1MCQ2 Marks·Choose one optionFinding out how well the new ad will cut through the clutter on TV
- ABrand health
- BCustomer sat
- CAd pretesting
- DProduct testing
- EConcept testing
- FEmployee sat
- GChannel sat
- Q2MCQ2 Marks·Choose one option
Understanding whether the retailers are happy with the service provided by the salesmen from the company and the distributors
- ABrand health
- BCustomer sat
- CAd pretesting
- DProduct testing
- EConcept testing
- FEmployee sat
- GChannel sat
- Q3MCQ2 Marks·Choose one option
Understanding whether the distributors will be ready to stock a new product from the company
- ABrand health
- BCustomer sat
- CAd pretesting
- DProduct testing
- EConcept testing
- FEmployee sat
- GChannel sat
- Q4MCQ2 Marks·Choose one option
Finding out how likely the customers are to recommend our product or service
- ABrand health
- BCustomer sat
- CAd pretesting
- DProduct testing
- EConcept testing
- FEmployee sat
- GChannel sat
- Q5MCQ2 Marks·Choose one option
Finding out whether the package of benefits promised in the new offering is relevant to the target audience
- ABrand health
- BCustomer sat
- CAd pretesting
- DProduct testing
- EConcept testing
- FEmployee sat
- GChannel sat
- Q6MCQ2 Marks·Choose one option
Feedback on the perquisites given to the personnel in the organization
- ABrand health
- BCustomer sat
- CAd pretesting
- DProduct testing
- EConcept testing
- FEmployee sat
- GChannel sat
- Q7MCQ2 Marks·Choose one option
How interesting is the creative route of the proposed new ad?
- ABrand health
- BCustomer sat
- CAd pretesting
- DProduct testing
- EConcept testing
- FEmployee sat
- GChannel sat
- Q8MCQ2 Marks·Choose one option
How well differentiated is the benefit promise of a proposed new offering?
- ABrand health
- BCustomer sat
- CAd pretesting
- DProduct testing
- EConcept testing
- FEmployee sat
- GChannel sat
- Q9MCQ2 Marks·Choose one option
Extent of liking for the new product offering when tasted
- ABrand health
- BCustomer sat
- CAd pretesting
- DProduct testing
- EConcept testing
- FEmployee sat
- GChannel sat
- Q10MCQ2 Marks·Choose one option
The list of brands that consumers consider to be of good quality
- ABrand health
- BCustomer sat
- CAd pretesting
- DProduct testing
- EConcept testing
- FEmployee sat
- GChannel sat
Read the passage below, then answer Q11–Q20
Please answer whether the given statements in the subquestions are true or false.
Q11MCQ1 Mark·Choose one optionUnaided awareness is always the same as the list of brands that the consumer considers before buying
- ATRUE
- BFALSE
- Q12MCQ1 Mark·Choose one option
Level of consumer involvement pertains to the category as a whole and not to specific brands
- ATRUE
- BFALSE
- Q13MCQ1 Mark·Choose one option
Consumers will not buy a brand if they are not aware of it at the unaided level
- ATRUE
- BFALSE
- Q14MCQ1 Mark·Choose one option
We would always expect a low degree of correlation between NPS and the intention to continue with the brand
- ATRUE
- BFALSE
- Q15MCQ1 Mark·Choose one option
Pretesting a finished ad is a way to ensure that media money is not wasted on an ineffective ad
- ATRUE
- BFALSE
- Q16MCQ1 Mark·Choose one option
Doing blind product testing can ensure that brand name does not influence the respondent’s feedback
- ATRUE
- BFALSE
- Q17MCQ1 Mark·Choose one option
In retailer satisfaction studies, the commercial terms are not included in the questionnaire
- ATRUE
- BFALSE
- Q18MCQ1 Mark·Choose one option
Persuasion is a key metric in ad pretesting
- ATRUE
- BFALSE
- Q19MCQ1 Mark·Choose one option
When employees are willing to refer their friends to the same company, it is a good sign of high employee satisfaction
- ATRUE
- BFALSE
- Q20MCQ1 Mark·Choose one option
Total ad recall can never be higher than total brand awareness
- ATRUE
- BFALSE
- Q21MCQ5 Marks·Choose one option
Given below are the customer satisfaction study results of two banks. Which bank is likely to have better consumer retention?

- ABank A
- BBank B
Read the passage below, then answer Q22–Q24

Based on the above data, answer the given subquestions.
Q22NAT5 Marks·Write the numberWhat is the mean score of the employee satisfaction index (not question) across the 10 employees?
Your answer:- Q23NAT5 Marks·Write the number
What is the NPS for the sample of 10 employees?
Your answer: - Q24NAT5 Marks·Write the number
What is mean score of each of the satisfaction question?
Your answer: